Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped; due to the made to order nature of our work, this will be up to 2 months; but we will keep you notified along the way!

Please note due to both the pandemic and Brexit that delays beyond our control may occur but we will let you know if we expect delays.

Domestic Shipping Rates and Estimates

For our UK customers:

Shipping option                     Estimated delivery time                     Price

Standard                                2-5 days                                                £4.00

Express                                  1-3 days                                                £7.00

International Shipping

 

 

Shipping option	Estimated delivery time	Price
Europe- Standard	5 to 12 business days	£9.00
Europe- Express	2 to 5 business days	£12.00
Rest of the World	5 to 20 business days	£15.00

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Unhidden Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support with your name and order number, and we will look into it for you.